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Available in +409 locations
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CubaDriver operates in over 409 locations and 48 cities in Cuba, ready to help you discover a ride or adventure you'll truly enjoy!
Havana
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What forms of payment do you accept?
For your trip from to , we provide various payment methods for your ease. You can pay securely online using major credit cards or bank accounts in the USA and Europe, including Zelle. We also accept cash payments, with a 35% deposit required for online bookings.
Is it possible to pay with cash?
Absolutely! We gladly accept cash as a payment option for your trip from to . We understand that some customers prefer paying with cash, and we are more than happy to accommodate that preference. However, please note that a minimum of 35% confirmation deposit is required for online bookings.
Do you accept credit cards, and if so, which ones?
Yes, we accept all major credit cards at CubaDriver.com. Whether you have a Visa, Mastercard, American Express, or any other widely-accepted card, you can use it to secure your booking with us.
Are there any additional charges for using certain payment methods?
We're proud to say that there are no additional charges or hidden fees for using any of our accepted payment methods. Whether you choose to pay with a credit card or cash, you can rest assured that the price you see is the price you'll pay. We believe in transparent and straightforward pricing, so you can focus on enjoying your taxi ride with us.
Can I pay in advance for my taxi ride?
Do you provide receipts for all payments?
Are there any discounts available for specific payment methods or regular customers?
While we don't currently offer any specific discounts for certain payment methods or for our regular customers, we're always exploring ways to provide additional value to our valued clients. We encourage you to check our website or reach out to our team to stay up-to-date on any special offers or loyalty programs we may introduce in the future.
Can I split the fare between multiple payment methods?
Yes, you can split the fare between multiple payment methods when booking with CubaDriver.com. You can pay a portion upfront online and the remaining balance to the driver in cash. The only non-negotiable requirement is the 35% confirmation deposit to secure your reservation. We're happy to accommodate your preferred payment method to provide a seamless booking experience.
What is CubaDriver's refund policy?
Our refund policy aims to ensure clarity and fairness in our operations. We offer full refunds for cancellations made at least 72 hours before the scheduled pick-up time, discretionary partial to full refunds for cancellations made between 72 to 24 hours before the pick-up time, and no refunds for cancellations made less than 24 hours before the pick-up time.
Under what circumstances can I get a full refund?
Customers are entitled to a full refund if they cancel their booking at least 72 hours prior to the scheduled pick-up time. Additionally, in cases where customers are unable to be picked up due to verifiable unforeseen circumstances beyond their control, such as flight cancellations, accidents, or similar incidents, a full refund will be provided
What happens if I cancel between 72 to 24 hours before the pick-up time?
In such cases, a discretionary partial to a full refund may be issued. However, if a valid justification is provided for the cancellation, CubaDriver reserves the right to consider and potentially issue a full refund at our discretion.
Are there any circumstances where no refund will be provided?
No refunds will be issued for cancellations made less than 24 hours before the scheduled pick-up time or for services that have already been rendered, unless there was a failure to provide the service as agreed upon.
How do I request a refund?
What if I'm dissatisfied with the service quality?
Customers who are dissatisfied with the service quality must notify CubaDriver within 15 hours of the completion of the service. Eligibility for a refund in such cases will be determined after a thorough review of the situation.
Can I get a refund if I opt for alternative transportation without prior notification?
No refund will be issued if a customer does not utilize the prearranged service without prior notification to CubaDriver. It's essential to follow the instructions provided to avoid misunderstandings or service disruptions.
How long does it take to process a refund?
Refund processing times can vary, but we strive to process refunds as quickly as possible once the request is received and validated. Please allow a few business days for the refund to reflect in your account.
Can CubaDriver deny refund requests?
CubaDriver reserves the right to deny refund requests that do not comply with our policy or are deemed fraudulent or abusive.
Where can I get further clarification about the refund policy?
If you have any questions or need further clarification regarding our refund policy, please contact us at [info@cubadriver.com]. We're here to assist you and ensure a smooth experience with our service.