CubaDriver Privacy Policy

Introduction

This is the Privacy and Cookie Policy of CubaDriver.com, a registered agency in Cuba under [V12896578], with its registered address at [Amistad 302, Havana, Cuba], [Havana], Cuba (hereafter “CubaDriver” or “we, our, us”).

With this Privacy and Cookie Policy (hereafter ‘policy’), CubaDriver specifies which personal data are being processed and why. Furthermore, it specifies which cookies are used.

This policy is dated [29/5/2023] and will be updated from time to time to reflect any changing regulatory requirements, processing practices, or new functionalities that CubaDriver may add. Any such changes to the policy will be posted on the CubaDriver website and will be effective upon posting.

This policy describes how CubaDriver collects and uses personal data. This policy applies to all customers of our apps, websites, features, or other services anywhere in the world. This policy specifically applies to all customers who request or receive transportation, including those who receive transportation requested via CubaDriver and provided by the relevant independent transportation service providers.

The personal data CubaDriver collects and processes and how

CubaDriver collects:

Data provided by customers to CubaDriver, such as during ordering and account creation.
Data created during the use of our services, such as location, app usage.
Data from other sources, such as CubaDriver partners and third parties that use CubaDriver APIs.

The following data is collected by or on behalf of CubaDriver:

1. Data provided by customers.

This includes:

Customer details: We collect data from customers who do not create a customer profile or account. This may include their name, email, phone number, address, pickup and drop-off locations, payment or banking information (including related payment verification information).
Demographic data: We may collect demographic data about customers, including through customer surveys. In some cases, we may also receive demographic data about customers from third parties.
Customer content: We collect the information customers submit when they contact CubaDriver customer support, provide ratings or reviews for other customers, or otherwise contact CubaDriver. This may include feedback, photographs, or other recordings collected by customers.

2. Data created during the use of our services.

This includes:

Location data: We collect precise or approximate location data from travelers’ mobile devices if they enable us to do so. CubaDriver collects this data from the time a ride is about to start until it is finished and any time the app is running on their mobile device. We use this data to enhance your use of our apps, including to improve pick-up locations, enable safety features, and prevent and detect fraud.
Transaction information: We collect transaction information related to the use of our services, including the type of services requested or provided, order details, date and time the service was provided, amount charged, and payment method.
Usage data: We collect data about how customers interact with our services. This includes data such as access dates and times, app features or pages viewed, app crashes, and other system activity, type of browser, and third-party sites or services used before interacting with our services.
Communications data: We may enable customers to communicate with others and CubaDriver through CubaDriver’s mobile apps and websites.
Device information: We may collect information about the devices customers use to access our services, including hardware models, operating systems, preferred languages, and advertising identifiers.

3. Data from other sources.

We may receive data from other sources and combine it with the data we collect. These sources may include:

Partners: We may receive data about customers from our partners, such as third-party integrations, co-branded services, or jointly marketed activities.
Other users: Other users of our services may provide information about customers when they submit content through our services.

How CubaDriver uses personal data

Providing and improving our services: To enable drivers to provide transportation services, develop new features, enhance safety, and conduct research.
Customer support: To respond to customer inquiries and provide support.
Safety and security: To verify accounts, detect fraud, enhance safety, and comply with legal obligations.
Research and development: To conduct research, improve services, and develop new features.
Communications: To communicate with customers about their accounts, updates, and promotions.
Legal purposes: To comply with laws, regulations, and protect CubaDriver’s rights and those of its customers.

CubaDriver’s use of cookies

CubaDriver uses cookies and similar technologies on its websites and mobile applications. These technologies help us provide and improve our services, customize your experience, and analyze how our services are used.

A cookie is a small text file that is stored on your device. It contains information…