CubaDriver Privacy Policy

Introduction

This is the Privacy and Cookie Policy of CubaDriver.com, a registered agency in Cuba under [V12896578], with its registered address at [Amistad 302, Havana, Cuba], [Havana], Cuba (hereafter "CubaDriver" or "we, our, us").

With this Privacy and Cookie Policy (hereafter 'policy'), CubaDriver specifies which personal data are being processed and why. Furthermore, it specifies which cookies are used.

This policy is dated [29/5/2023] and will be updated from time to time to reflect any changing regulatory requirements, processing practices, or new functionalities that CubaDriver may add. Any such changes to the policy will be posted on the CubaDriver website and will be effective upon posting.

This policy describes how CubaDriver collects and uses personal data. This policy applies to all customers of our apps, websites, features, or other services anywhere in the world. This policy specifically applies to all customers who request or receive transportation, including those who receive transportation requested via CubaDriver and provided by the relevant independent transportation service providers.

The personal data CubaDriver collects and processes and how

CubaDriver collects:

• data provided by customers to CubaDriver, such as during ordering and account creation;
• data created during the use of our services, such as location, app usage; and
• data from other sources, such as CubaDriver partners and third parties that use CubaDriver APIs.

The following data is collected by or on behalf of CubaDriver:

1- Data provided by customers.

This includes:

• Customer details: we collect data from customers who do not create a customer profile or account. This may include their name, email, phone number, address, pickup and drop-off locations, payment or banking information (including related payment verification information).
• Demographic data: we may collect demographic data about customers, including through customer surveys. In some cases, we may also receive demographic data about customers from third parties.
• Customer content: we collect the information customers submit when they contact CubaDriver customer support, provide ratings or reviews for other customers, or otherwise contact CubaDriver. This may include feedback, photographs, or other recordings collected by customers.

2- Data created during the use of our services.

This includes:

• Location data: we collect precise or approximate location data from travelers' mobile devices if they enable us to do so. CubaDriver collects this data from the time a ride is about to start until it is finished and any time the app is running on their mobile device. We use this data to enhance your use of our apps, including to improve pick-up locations, enable safety features, and prevent and detect fraud.
• Transaction information: we collect transaction information related to the use of our services, including the type of services requested or provided, order details, date and time the service was provided, amount charged, and payment method.
• Usage data: we collect data about how customers interact with our services. This includes data such as access dates and times, app features or pages viewed, app crashes, and other system activity, type of browser, and third-party sites or services used before interacting with our services. In some cases, we collect this data through cookies, pixels, tags, and similar tracking technologies that create and maintain unique identifiers.
• Communications data: we may enable customers to communicate with others and CubaDriver through CubaDriver's mobile apps and websites. For example, we may enable drivers and customers to call, text, or send other files to each other (generally without disclosing their telephone numbers to each other). to provide this service, CubaDriver may receive call and text information, as well as the date, time, and duration of the communications.
• Device information: we may collect information about the devices customers use to access our services, including the hardware models, operating systems and versions, software, file names and versions, preferred languages, unique device identifiers, advertising identifiers, serial numbers, device motion information, and mobile network information.

3- Data from other sources.

We may receive data from other sources and combine it with the data we collect. These sources may include:

• Partners: we may receive data about customers from our partners, such as third-party integrations, co-branded services, or jointly marketed activities.
• Other users: other users of our services may provide information about customers when they submit content through our services. For example, drivers may provide ratings or reviews about customers.

How CubaDriver uses personal data

CubaDriver uses the personal data collected for the following purposes:

1. Providing and improving our services: CubaDriver uses the data to provide and improve its services, including enabling drivers to provide transportation services, developing new features, enhancing safety and security, and conducting research and analysis.
2. Customer support: CubaDriver uses the data to respond to customer inquiries and provide support.
3. Safety and security: CubaDriver uses the data to verify accounts, detect and prevent fraud and other harmful or unauthorized activities, enhance the safety and security of its services and customers, and comply with legal obligations.
4. Research and development: CubaDriver uses the data to conduct research and analysis, improve its services and develop new features and functionalities.
5. Communications: CubaDriver uses the data to communicate with customers about their accounts, transactions, updates, promotions, and other relevant information.
6. Legal purposes: CubaDriver uses the data to comply with applicable laws, regulations, legal processes, or enforceable governmental requests, and to protect its rights, privacy, safety, or property, and/or that of its customers, drivers, and others.

CubaDriver's use of cookies

CubaDriver uses cookies and similar technologies on its websites and mobile applications. These technologies help us provide and improve our services, customize your experience, and analyze how our services are used.

A cookie is a small text file that is stored on your device. It contains information that is transferred to your device's storage and can later be read by our systems. Other tracking technologies, such as pixels, tags, and web beacons, also work in a similar way.

CubaDriver uses cookies for various purposes, including:

1. Essential cookies: These cookies are necessary for the operation of our websites and mobile applications. They enable basic functions such as page navigation, security, and access to secure areas.
2. Performance and analytics cookies: These cookies help us understand how visitors interact with our websites and mobile applications by collecting and reporting information anonymously. This helps us improve our services and enhance the user experience.
3. Advertising cookies: These cookies are used to deliver relevant advertisements to users and measure the effectiveness of advertising campaigns. They track users' online activities across different websites and tailor advertisements based on their interests.
4. Functionality cookies: These cookies allow our websites and mobile applications to remember choices you make and provide enhanced features and personalization. They can also be used to provide services you have requested, such as language preferences or customized content.

You have the option to manage or disable cookies through your browser settings. Please note that disabling cookies may affect your experience of using our services.

Data retention and deletion

CubaDriver retains personal data for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. When personal data is no longer needed, we securely delete or anonymize it.

Customers have the right to access, rectify, or delete their personal data held by CubaDriver. They can exercise these rights by contacting CubaDriver's customer support or through the account settings in the mobile application.

CubaDriver's commitment to data protection and security

CubaDriver takes data protection and security seriously. It implements appropriate technical and organizational measures to protect personal data against unauthorized access, disclosure, alteration, or destruction. These measures include encryption, access controls, and regular security assessments.

CubaDriver also requires its partners and service providers to implement appropriate security measures to protect personal data.

Changes to the privacy policy

CubaDriver may update its privacy policy from time to time. When we make significant changes, we will notify customers through our services or by other means to obtain their consent if required by applicable laws.

It is recommended that customers review the privacy policy periodically to stay informed about how CubaDriver collects, uses, and protects their personal data.

For more information about CubaDriver's privacy practices or to contact customer support, customers can refer to the privacy policy available on CubaDriver's website or contact customer support directly.

Questions or complaints?

Should you have any questions or complaints about this policy, please send your request to privacy@cubadriver.com