CubaDriver Refund Policy 

• Full Refund: Cancellations made at least 72 hours before the scheduled pick-up time will be eligible for a full refund.
  
• Discretionary Partial to Full Refund: If a cancellation occurs less than 72 hours but more than 24 hours before the scheduled pick-up time, a 50% refund will be automatically issued without the need for further explanation. However, should the customer provide a valid justification for the cancellation, CubaDriver Digital Taxi Agency reserves the right to consider and potentially issue a full refund at the agency's discretion.
  
• No Refund: No refunds will be issued for cancellations made less than 24 hours before the scheduled pick-up time.
  

• If a customer is unable to be picked up due to unforeseen circumstances beyond their control, such as flight delays or cancellations, a full refund will be provided upon verification of the circumstances.
  

• Customers who are dissatisfied with the quality of the service must notify CubaDriver Digital Taxi Agency within 24 hours of the completion of the service. Eligibility for a refund in such cases will be determined after a thorough review of the situation.
  

• Refunds will not be provided for services that have already been rendered, unless it is clearly established that there was a failure to provide the service as agreed upon.
  

• All refund requests must be submitted in writing to CubaDriver Digital Taxi Agency within 3 days of the service date.
  

• CubaDriver reserves the right to deny refund requests that do not comply with our policy. Requests deemed fraudulent or abusive will also be denied.
  

• In cases where a customer does not utilize the prearranged service due to opting for an alternative transportation option without prior notification to CubaDriver, no refund will be issued. It is crucial for customers to follow the instructions provided for meeting their designated driver to avoid any misunderstandings or service disruptions.