TrustScore

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486

4.8

No hidden costs

24/7 Customer support

Free cancellation up to 24 hours before departure

CubaDriver Refund Policy

 CubaDriver Digital Taxi Agency is committed to providing its customers with high-quality and reliable transportation services. In the event that a customer is dissatisfied with the service provided, we offer the following refund policy:       

  •  Refunds will be issued for cancellations made by the customer at least 72 hours before the scheduled pick-up time. A full refund will be provided in this case.
  • If a customer cancels less than 24 hours before the scheduled pick-up time, a 50% refund will be provided.    
  • If a customer is unable to be picked up due to unforeseen circumstances (e.g. flight delays, cancellations, etc.), a full refund will be provided upon request.   
  • If a customer is dissatisfied with the quality of the service provided, they must notify CubaDriver Digital Taxi Agency within 24 hours of the completion of the service in order to be eligible for a refund.    
  • Refunds will not be provided for services that have already been rendered, unless there was a failure to provide the service as agreed upon.      
  • All refund requests must be submitted to CubaDriver Digital Taxi Agency in writing within 3 days of the date of service.

Please note that CubaDriver Digital Taxi Agency reserves the right to deny refund requests if they do not comply with our refund policy or if we determine that the request is fraudulent or abusive.

If you have any questions or concerns about our refund policy, please contact us at [info@cubadriver.com]

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