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Free cancellation up to 24 hours before departure

CubaDriver Refund Policy 

CubaDriver Digital Taxi Agency is dedicated to delivering high-quality and dependable transportation services across Cuba. To ensure clarity and fairness in our operations, we have established the following refund policy: 

Cancellations by Customers:

  • Full Refund: Cancellations made at least 72 hours before the scheduled pick-up time will be eligible for a full refund.
  • Discretionary Partial to Full Refund: If a cancellation occurs less than 72 hours but more than 24 hours before the scheduled pick-up time, a 50% refund will be automatically issued without the need for further explanation. However, should the customer provide a valid justification for the cancellation, CubaDriver Digital Taxi Agency reserves the right to consider and potentially issue a full refund at the agency's discretion.
  • No Refund: No refunds will be issued for cancellations made less than 24 hours before the scheduled pick-up time.

Unforeseen Circumstances:

  • If a customer is unable to be picked up due to unforeseen circumstances beyond their control, such as flight delays or cancellations, a full refund will be provided upon verification of the circumstances.

Service Quality Concerns:

  • Customers who are dissatisfied with the quality of the service must notify CubaDriver Digital Taxi Agency within 24 hours of the completion of the service. Eligibility for a refund in such cases will be determined after a thorough review of the situation.

Failure to Provide Service:

  • Refunds will not be provided for services that have already been rendered, unless it is clearly established that there was a failure to provide the service as agreed upon.

Submission of Refund Requests:

  • All refund requests must be submitted in writing to CubaDriver Digital Taxi Agency within 3 days of the service date.

Right to Deny Refund Requests:

  • CubaDriver reserves the right to deny refund requests that do not comply with our policy. Requests deemed fraudulent or abusive will also be denied.

Additional Clauses:

  • In cases where a customer does not utilize the prearranged service due to opting for an alternative transportation option without prior notification to CubaDriver, no refund will be issued. It is crucial for customers to follow the instructions provided for meeting their designated driver to avoid any misunderstandings or service disruptions.

This policy is designed to protect both the interests of our customers and the integrity of our service provision. We encourage customers to carefully review and understand our refund policy before making a reservation. 

If you have any questions or need further clarification regarding our refund policy, please do not hesitate to contact us at [].

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